The role of Global Capability Centres (GCCs) is changing faster than ever. Once viewed primarily as cost-efficient support hubs, these centres are increasingly becoming the engines of innovation, product development, and business transformation for multinational companies. Recognizing this shift, Tata Consultancy Services (TCS) has launched a dedicated business unit called Global Value and Innovation Centres (GVIC), designed to help enterprises build, scale, and transform GCCs with artificial intelligence at their core.
The announcement marks a strategic move by TCS as organizations worldwide look for ways to integrate AI into their operations while creating global centres that deliver more than operational efficiency. For businesses navigating digital transformation, the launch of GVIC offers a glimpse into what the future of enterprise operations may look like.
Why GCCs Are No Longer Just Back-Office Operations
For years, Global Capability Centres were largely associated with process execution, IT support, and cost optimization. Their primary role was to help organizations streamline operations and reduce expenses.
That model is rapidly evolving.
Today, companies expect GCCs to contribute directly to innovation, product development, platform ownership, research and development, customer experience, and strategic business functions. Rather than serving as support units, they are becoming central to how enterprises create value and maintain a competitive edge.
Artificial intelligence is accelerating this transformation. As AI automates routine tasks and improves decision-making capabilities, GCCs are gaining the opportunity to focus on more complex, high-impact business functions.
This changing landscape is the foundation behind TCS’s decision to launch GVIC.
What Is TCS GVIC?
Global Value and Innovation Centres (GVIC) is a specialized business unit created to support organizations throughout the entire GCC lifecycle–from initial setup and operational scaling to advanced transformation.
The new unit combines several of TCS’s core strengths into a single offering. These include GCC consulting, operational expertise, AI and cloud capabilities, engineering services, and talent development.
By bringing these capabilities together under one umbrella, TCS aims to help enterprises create future-ready global centres that generate long-term business value.
The company’s vision goes beyond building traditional delivery centres. GVIC is designed to help organizations establish GCCs capable of owning products, developing platforms, driving innovation, and managing critical business functions.
In a business environment increasingly shaped by AI, this integrated approach could become a significant differentiator.
Soumen Roy to Lead the New Business Unit
To lead GVIC, TCS has appointed Soumen Roy, who previously served as the company’s Canada Country Head.
The appointment signals the strategic importance of the initiative within TCS’s broader growth plans. Roy will report directly to TCS CEO and Managing Director K. Krithivasan, reflecting the high priority the company is placing on the new unit.
Roy brings extensive experience in managing global operations and working with multinational enterprises. His leadership experience in Canada– a key location for many global capability centres– provides him with valuable insights into cross-border operations, enterprise transformation, and AI-led business strategies.
His role will be critical as TCS expands its efforts to support organizations looking to modernize and elevate their GCC operations.
AI at the Centre of the GCC Evolution
Speaking about the launch, TCS CEO K. Krithivasan emphasized the company’s ambition to combine its experience across the GCC lifecycle with strengths in AI, engineering, talent, and operations.
The timing is significant.
Artificial intelligence is no longer viewed as an optional technology investment. It is increasingly becoming a core business capability that influences everything from customer experiences and operational efficiency to innovation and strategic planning.
As enterprises embrace AI-driven transformation, GCCs are emerging as ideal locations for building and scaling these capabilities.
By embedding AI into the design and operation of capability centres from the beginning, organizations can move beyond traditional service delivery models and create centres that contribute directly to growth and innovation.
Built on Experience Across More Than 150 Enterprises
One of GVIC’s biggest strengths is the foundation on which it is being built.
TCS currently works with more than 150 enterprises globally across different stages of the GCC lifecycle. This experience provides the company with a deep understanding of what organizations need when establishing, expanding, or transforming capability centres.
From infrastructure planning and regulatory compliance to talent acquisition, AI integration, operational scaling, and innovation enablement, TCS has accumulated expertise across a wide range of enterprise requirements.
This experience allows GVIC to support organizations at every stage of their journey, whether they are setting up a GCC for the first time or transforming an existing centre into a strategic business hub.
Why Businesses Are Investing More in GCCs
Several factors are driving the rapid evolution of Global Capability Centres worldwide.
The rise of AI-powered automation is allowing organizations to shift resources away from repetitive tasks and toward innovation-focused activities. At the same time, companies are increasingly looking to GCCs to develop products, build digital platforms, and contribute to research and development initiatives.
Access to highly skilled talent remains another major advantage. Markets such as India continue to attract multinational organizations seeking expertise in technology, engineering, analytics, cloud computing, and artificial intelligence.
Businesses are also expanding the responsibilities of their capability centres. Modern GCCs are now taking ownership of critical business functions rather than simply executing predefined processes.
These trends are transforming GCCs into strategic assets that influence long-term business growth.
Why the Launch Matters
The launch of GVIC reflects a broader transformation taking place across the global business landscape.
As enterprises seek to become more agile, innovative, and AI-driven, the role of capability centres is being redefined. Success is no longer measured solely by cost savings but by the ability to create value, accelerate innovation, and support strategic business objectives.
By bringing together consulting, operations, AI, cloud, engineering, and talent development into one dedicated unit, TCS is positioning itself as a comprehensive partner for organizations navigating this shift.
With Soumen Roy leading the initiative and direct oversight from CEO K. Krithivasan, GVIC represents a significant strategic investment in the future of AI-powered enterprise operations.
As GCCs continue evolving from support functions into innovation hubs, TCS’s latest move highlights where the future of global business is heading—toward intelligent, AI-enabled centres that drive products, platforms, and business transformation on a global scale.
