In a world where employees spend hours chasing IT tickets, password resets, and HR requests, Moveworks.ai emerged with a simple yet revolutionary belief — getting help at work should be as easy as asking a question.
Founded in 2016 by Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen, this Silicon Valley startup turned frustration into innovation, building one of the most influential enterprise AI platforms of the decade.
The Spark: Turning Everyday Frustration into Innovation
For Bhavin Shah, technology wasn’t just a career path — it was destiny. After an early encounter with Apple’s co-founder Steve Wozniak, and years spent scaling startups, Shah had one burning question: why does getting help at work still feel like waiting in line at the DMV?
During long brainstorming sessions with his co-founders — experts in AI and enterprise systems — a realization struck: platforms like Slack and Microsoft Teams had already changed how employees communicate. What if they could also change how employees get help?
And so, Moveworks was born — an intelligent AI agent that lives right inside your chat tools, ready to unlock accounts, resolve tickets, approve expenses, or onboard new employees, all in real time. No forms. No queues. No waiting.
The Mission: Building an Effortless Enterprise
At its heart, Moveworks stands for empowering employees through intelligent automation. Instead of digging through portals or submitting tickets, people can simply ask in natural language — “reset my VPN,” “approve this expense,” or “who’s the new HR lead?” — and get instant results.
Powered by its proprietary large language model (LLM), Moveworks understands enterprise jargon, context, and workflows better than generic AI systems. Its AI doesn’t just find information — it acts on it, seamlessly integrating with tools like ServiceNow, Workday, and Okta to automate end-to-end tasks.
From IT and HR to finance and facilities, Moveworks has become the AI backbone of workplace productivity, learning from every interaction to serve smarter the next time.
Growth, Momentum & Global Reach
After launching publicly in 2019, Moveworks became one of the fastest-growing enterprise AI startups in history. Backed by Lightspeed Venture Partners, Bain Capital, and others, it raised $315 million, reached a $2.9 billion valuation, and eventually caught the attention of ServiceNow, which acquired the company in 2025.
With over 500 employees and a growing Bengaluru hub fueling its AI innovation, Moveworks hit Centaur status — surpassing $100 million ARR — a milestone achieved by only the top 0.1% of SaaS companies.
Its impact speaks volumes: clients like Broadcom, CVS Health, and Palo Alto Networks have cut manual support workloads by over 80%, reclaiming hundreds of thousands of hours in lost productivity.
The Future: When Workflows Feel Effortless
Moveworks represents more than just automation — it’s about restoring time and creativity to human work. As enterprises embrace AI, Moveworks continues to push the boundaries of what an intelligent workplace can be — one where employees get what they need in seconds, and organizations operate with unprecedented agility.
From a Silicon Valley dream to a global AI powerhouse, Moveworks is proving that when bold vision meets purposeful technology, the future of work isn’t just efficient — it’s effortless.
