In the evolving world of process intelligence, organizations are no longer satisfied with simply visualizing how their processes run—they want to act on that insight instantly. This is where ProcessMaker has emerged as a transformative force. As a leading partner within the ARIS process mining ecosystem, ProcessMaker brings workflow automation, low-code orchestration, and task mining capabilities that turn process transparency into operational impact.
Company Overview
Founded in 2009, ProcessMaker has steadily grown from a workflow automation platform into a global leader in low-code Business Process Management (BPM) and Digital Process Automation (DPA). Headquartered in Raleigh, North Carolina, the company serves thousands of customers across financial services, healthcare, manufacturing, government, and education sectors.
What sets ProcessMaker apart is its mission to democratize process improvement. Instead of requiring heavy IT involvement, the platform empowers business users to model, automate, and optimize processes through intuitive low-code tools. As enterprises shift toward integrated transformation strategies—combining process discovery, mining, and automation—ProcessMaker’s alignment with Software AG’s ARIS ecosystem provides a seamless path to achieving end-to-end process excellence.
Partnership with ARIS
ProcessMaker’s partnership with ARIS centers on closing one of the biggest execution gaps in enterprise transformation: connecting insights from process mining to real operational change.
ARIS provides enterprise-wide process governance and mining capabilities, helping organizations map and analyze processes based on system event logs. ProcessMaker complements this with task mining, capturing how employees interact with applications at the desktop level. Together, they create a full picture of operational reality—system flows and human behavior.
This integration allows organizations to:
- Identify task-level inefficiencies invisible in traditional process mining
- Pinpoint automation opportunities with precision
- Trigger automated workflows directly from process insights
- Ensure standardized execution across departments
By linking discovery and execution, the partnership accelerates transformation cycles and makes automation initiatives more strategic and data-driven.
Core Solutions and Capabilities
ProcessMaker adds powerful capabilities to the ARIS ecosystem, including:
- Task Mining to capture granular user actions and expose repetitive manual work
- Workflow Automation through a low-code builder that connects mining insights to execution
- Digital Process Automation supporting approval flows, system integrations, and cross-department collaboration
- Analytics and Reporting to visualize performance gains and monitor automation outcomes
This unified approach helps organizations move from knowing what is wrong to fixing it efficiently.
Impact and Use Cases
The value of the ProcessMaker–ARIS collaboration is already visible across industries.
Organizations have achieved measurable improvements such as:
- Reduced cycle times by eliminating redundant manual steps
- Faster automation rollout due to direct linkage between insights and workflows
- Improved compliance through enforced governance and monitoring
- Higher productivity by shifting employees from repetitive tasks to value-added work
Government agencies, for example, have transformed citizen services by digitizing and automating formerly paper-heavy processes, drastically improving service delivery speed. Financial institutions have streamlined loan processing workflows by uncovering hidden task-level delays and automating decision steps, resulting in faster approvals and better customer experiences.
Market Position and Vision
ProcessMaker has earned recognition for its scalable, business-friendly platform that enables both IT and non-technical users to design impactful automations. Its role within the ARIS ecosystem strengthens Software AG’s broader execution strategy by filling the crucial automation execution layer.
Looking forward, ProcessMaker aims to deepen integration with ARIS’s digital twin and AI-driven capabilities, incorporating machine learning to provide predictive insights and autonomous automation recommendations—an important step toward enterprise hyperautomation.
By pairing task mining and automation with ARIS’s process mining foundation, ProcessMaker is helping organizations turn visibility into action. As enterprises push toward continuous improvement and agile operations, ProcessMaker stands out as a strategic partner enabling true end-to-end process transformation.
